Status Update
We work very hard everyday to improve the overall experience of using ServiceSidekick. Normally this involves things like improving existing features, adding new features, custom training, etc.
But an application is only as good as it's availability and speed.
Over the last two weeks ServiceSidekick experienced two short outages and a number of instances where the site just seemed sluggish. And that is not OK. We first want to convey that we take this downtime very seriously and deeply apologize for the disruption this caused your business. We also want to assure you that your data was safe at all times. The slowdowns and outages were caused by hardware-related events as opposed to a software problem with the site.
As of right now we have taken the first major steps to ensure this does not happen again. We are happy to report ServiceSidekick is now running on much more powerful hardware which will offer vastly improved performance and stability. We will also be making some additional adjustments in the coming days and weeks that should further increase our performance.
Again we want to thank all of you for your support and understanding as we work through these growing pains.
